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Terms & Conditions

General Terms

Blackhawk Network (Europe) Limited’s website www.boostgaming.com (the “Website”) supplies digital gift cards (“eGift Cards”) to customers, referred to herein as (“Gift Cards”). Blackhawk Network (Europe) Limited (“Blackhawk”) is registered in England and Wales, under company number 07956446 with registered offices at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD. If you have any complaints about our service or any Gift Cards you purchased from us please contact our Customer Care team via the form on the Contact Us page.

Gift Cards

Gift Cards are redeemable online and within participating points of redemption within the United Kingdom.

Gift Cards are available for purchase from boostgaming.com.

For any issues concerning the redemption of your purchase please contact the brand using the details provided in their T&Cs.

Your Rights To End The Contract

If you have changed your mind about the Gift Cards and you are within the cooling off period, in the case of digital codes fourteen (14) days after the date that we confirmed that we accept your order as long as you have not lost the right to change your mind (see below).

Losing your right to change your mind

If you choose to receive your digital codes before expiry of the fourteen (14) day cooling off period you will be required to acknowledge and accept that you will lose your right to end the contract once downloading or streaming of the digital content begins.

Expiry of Gift Cards

Gift Cards may have different expiry periods. This is outlined in the Term and Conditions of each Gift Cards.

View Your Balance

To check the balance of your Gift Cards, please contact the Customer Care team via the form on the Contact Us page.

Returns

Subject to the cooling off period you may not return or cancel your Gift Cards after they are received. If you wish to cancel your Gift Card(s) order prior to its delivery, please contact Customer Services. If your Gift Card is delayed and you wish to cancel prior to its delivery, please contact the Customer Care team via the form on the Contact Us page.

Lost or Stolen Gift Cards

Please keep your Gift Cards secure, as if it were cash. Blackhawk is not responsible if the Gift Cards are lost, stolen, destroyed or used without permission. Blackhawk reserves the right to cancel a Gift Cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled Gift Card will not be accepted.    

Limitations

You may not use your Gift Cards to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards cannot be transferred, and orders cannot exceed £250 and/or 5 items per order.

Privacy Policy
Please review our Privacy Policy here to understand more about how we use your data.

Gift Card Customer Service

If you need assistance with any aspect of your purchase, or use of your Gift Cards, please contact our Customer Care team via the form on the Contact Us page. You will be required to provide your order number.

For any issues concerning the redemption of your purchase please contact the brand using the details provided in their T&Cs.

Payment Methods

Gift Cards may be paid for with a valid debit or credit card (we do not currently accept American Express).

Delivery Information

We are not responsible for Gift Cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please contact our Customer Care team via the form on the Contact Us page.

Reasons for Failed Delivery of eGift Cards

eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking Gift Cards emails from getting to an inbox, the email options will need to be modified so that Gift Cards emails are not considered spam.

If you need further assistance, contact our Customer Care team via the form on the Contact Us page. Please be ready to provide your order number

Governing Law

These terms are governed by English law and you can bring legal proceedings in respect of your Gift Cards in the English courts.