TOPICS:
Where can I use my eGift?
The Terms and Conditions of each eGift will explain where it can be redeemed.
When will my eGift expire?
Each eGift may have different expiry periods. This is outlined in the Terms and Conditions of each eGift.
How can I check the balance and validity of my eGift?
You will find the details for checking the eGift balance within the Terms and Conditions of the eGift card.
My eGift has not been activated at purchase / has no value. What should I do?
Please contact our Customer Care team via the form on the Contact Us page.
Do I need to print my eGift in order to redeem it?
Each eGift may have different redemption requirements. These will be outlined in the Terms and Conditions of each eGift.
How much can I purchase an eGift for?
Each eGift may have different limits set. These will be outlined in the Terms and Conditions of each eGift.
I am having problems ordering an eGift online. What should I do?
For any assistance completing your order, please contact our Customer Care team via the form on the Contact Us page.
Can I cancel an order?
To cancel an order before it has been delivered, please contact our Customer Care team via the form on the Contact Us page.
I ordered the wrong eGift. What can I do?
Unfortunately, eGifts are not refundable. The full returns policy for each eGift is listed on the website for each type of eGift.
I put the wrong amount on an eGift. What can I do?
Unfortunately, eGifts are not refundable. The full returns policy for each eGift is listed on the website for each type of eGift.
Can I return the eGift cards?
Unfortunately, eGifts are non refundable. The full returns policy for each eGift is listed on the website for each type of eGift.
Which methods of payment do you accept?
We accept debit and credit cards from Visa or Mastercard.
My payment is not being accepted. What can I do?
For any assistance, please contact our Customer Care team via the form on the Contact Us page.
Can I use another gift card to buy a gift card?
No, you cannot use a gift card to make a purchase on this website.
Are there any restrictions on purchasing cards?
The Terms and Conditions of each eGift will explain if there are restrictions on specific cards.
Do the eGifts have an expiry date?
Yes. The expiry date will be specific to each eGift. Some brands are valid for 12 months from the purchase date, and others for 24 months. Please refer to the Terms and Conditions of the eGift brand to confirm the expiry duration.
Can I use my eGift in combination with other discounts or promotions?
This will depend upon the brand of your eGift. Some brands will allow the use of their eGifts within promotions, others will not. Please check the Terms and Conditions of the eGift brand.